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REFUND POLICY
Fitness Passes
- Punch Cards and 1-month passes are non-refundable
- A cancellation fee equal to 20% of the purchase price of the pass will be charged for 3-, 6-, or 12-month passes that are refunded by either cash, credit card or check.
- A full credit will be issued for cancelled passes where the credit is left on account for future Racquet Club/Recreation purposes.
- Only 6- and 12-month passes may be frozen. One time only, minimum of 2 weeks, maximum 4 weeks. Advance notice required. Requests to freeze a pass longer than 4 weeks will be pro-rated for time used (if any) and credit put on account towards purchase of a future pass.
Recreation
Leagues & Tournaments:
- A full refund will be given for cancellations made by the registration deadline
- A cancellation fee of 20% of the program price will be charged with 1-weeks (5 business days) notice
- No refunds with less than 1-weeks (5 business days) notice
Programs:
- A full refund will be given with a 72 hour notice of cancellation
- A cancellation fee of 20% of the program price + charge for days/classes attended (if applicable) with less than 72 hour notice

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